Technical Support Specialist CY

Hello!

We are SFORS — a trading company where traders become successful!

We specialize in trading on global financial markets and are one of the key players in the prop trading industry and leaders in the premarket sector.

For the past 20 years, the company has been successful in the stock market thanks to significant investments in trader development, trading technologies, a progressive risk management model, and the creation of effective trading strategies — all of which help traders achieve success.

At the same time, SFORS operates exclusively with its own funds and does not attract external investments.

We are looking for an L1 Support Specialist to strengthen our IT Support team.

Working hours: 10:00 AM to 6:00 PM.

Work format: office-based.

Key responsibilities:

• Processing requests in ServiceDesk: prioritization, classification, and escalation of requests to L2 in accordance with SLA requirements.

• User onboarding: preparing equipment for new employees, installing operating systems and software, configuring workstations.

• Hardware and software support: installation, configuration, and troubleshooting of hardware and software.

• Workstation maintenance: system updates, component replacement, and technical maintenance.

• PC diagnostics and repair: troubleshooting, repair, and coordination of service maintenance.

• Peripheral equipment support: support for printers, scanners, conference systems, and other equipment.

• Asset management: maintaining records of issued and received equipment and ensuring data accuracy.

Candidate requirements:

• Strong knowledge of PC hardware and computer systems principles.

• Confident administration-level proficiency with Windows 10/11 and macOS.

• Experience working with ServiceDesk systems.

• Basic knowledge of networking technologies (TCP/IP, routing, network equipment configuration).

• Experience configuring and supporting peripheral equipment.

• English proficiency at A2 level or higher.

• Customer-oriented mindset and excellent communication skills.

• Discipline and ability to work effectively in a team.

We offer:

• The opportunity for free accommodation for up to 2–3 weeks per year in corporate housing in Dubai during vacations, business trips, or work-related travel.

• Extended medical insurance program, including dental care, annual check-ups, and massages.

• Compensation for psychologist sessions — 4 sessions per month.

• Free training sessions in cycling, running, volleyball, football, swimming, triathlon, and padel.

• Partial compensation for tennis training and other sports activities, as well as partial reimbursement for gym memberships, rehabilitation, massages, and participation in competitions, including international events.

• Compensation for external professional training.

• Full access to a wide range of internal educational, cultural, and entertainment events, participation in lectures by guest speakers, and access to the corporate library.

• 35 paid days off per year (24 calendar days of annual leave + 11 public holidays according to the company’s corporate calendar).