Cloud Services Support

SFORS is a trading company where traders succeed! We trade in the global financial markets and are among the key prop trading players and pre-market trading leaders. Our company owes its 20 years of success in the stock market to constantly investing in talent development, trading technologies, progressive risk management models, and effective trading strategies — all of which drive trader success. SFORS relies exclusively on proprietary funds instead of third-party investments. Our team currently includes over 450 specialists, most of them traders.

We are currently expanding our IT Support team and looking for a Cloud Services Support Specialist to manage and maintain the cloud services used across the company.

Responsibilities

Technical Support

• Process user requests in the ServiceDesk system, providing technical support for IT services, software, and cloud platforms, including fault diagnosis and troubleshooting.

Resource & Service Management

• Monitor the health and availability of corporate services: Atlassian, Google Workspace, ESET, and Slack; administer and configure these platforms as required.

• Liaise with vendor technical support teams to resolve service-related issues.

• Create and configure working environments within Atlassian, Google Workspace, ESET, and Slack.

• Register, transfer, and administer domain names and hosting services.

Collaboration & Communication

• Work alongside L1 specialists and engineers to implement approved system updates and enforce infrastructure standards.

• Collaborate with colleagues across departments to communicate changes introduced to the infrastructure.

• Keep shared assets and resources up to date across services used by multiple business units.

Asset Accounting & Billing

• Maintain an accurate asset register, updating records when accounts are provisioned or decommissioned.

Process & Knowledge Documentation

• Write and maintain technical documentation and user guides for software and hardware.

Required Experience

• At least 2 years of experience in an L2 support role or equivalent position in technical support.

• Hands-on experience with ServiceDesk systems and a strong track record of end-user service delivery.

• Administrator-level knowledge of Atlassian, Google Workspace, ESET, and Slack.

• Ability to diagnose and resolve technical issues at the hardware component and network level.

• Proficiency in reading and working with technical documentation in English.

Key Competencies

• Accountability and a responsible approach to work.

• Flexibility and the ability to adapt to changing priorities.

• Self-sufficiency and the ability to work independently.

• A proactive, initiative-driven mindset.

• Strong teamwork and collaboration skills.

We Offer

• Opportunity for free accommodation up to 2–3 weeks per year in corporate housing in Larnaca (Cyprus) and Dubai during vacations, business trips, or work-related travel.

• Comprehensive health insurance programme.

• Psychologist sessions (4 times/month).

• Free training sessions in cycling, running, volleyball, football, swimming, and triathlon.

• Partial compensation for tennis training, other sports, gym memberships, rehabilitation, massages, and participation in competitions (including international events).

• Reimbursement for external professional training.

• Full access to various internal educational, cultural, and entertainment events, including guest lectures and a corporate library.

• A comfortable office in Dubai or the option to work remotely.